How to Bring Out the Best in People at Their Worst
Would you laugh in the face of a difficult person? I hope not!! That’s a sure recipe for disaster. But you do need the courage to stand your ground when dealing with a difficult person.
In this workshop, you will get the tools you need to deal with the top 10 most difficult people, 10 specific behaviors that represent people at their worst: Tank attacks, Grenade tantrums, Snipers, Know-it-Alls, Think-they-know-it-Alls, Whiners, Yes, Maybe, No, and Nothing people!
Reducing differences can turn conflict into cooperation. What you say to people can produce defensiveness or trust, increase resistance or cooperation, promote conflict or understanding.
You will learn specific goals and action steps for dealing with the 10 most unwanted. This workshop will give you easy-to-use techniques to improve your work environment with clients and colleagues. As an added bonus, you will also learn how to incorporate “Living Laughter” action steps to decrease stress after you’ve dealt with a difficult person. This workshop promises to be educational, humorous, and interactive.
Call Liliana DeLeo at 514-575-2033 to have her present in your workplace.